Track your order
As soon as your order leaves us you get a dispatch email with a tracking link in it. That link is the fastest way to see where your parcel is, and it updates as the courier scans it.
Cannot find the email?
Check the spam folder first, and search your inbox for Mistly. If it is not there, email vilksdags@gmail.com with the name and postcode on the order and we will resend it.
Tracking has not moved
Couriers sometimes go quiet for a day between scans, which is normal. If it has not moved for 5 working days, email us with your order number and we will chase them. If the parcel is lost we send a replacement or refund you in full. You do not have to argue with the courier yourself.
How long it should take
Standard delivery arrives in 2 to 5 working days. Express arrives in 1 to 2 working days. Working days are Monday to Friday, excluding UK public holidays. The full detail is on our delivery page.
Still stuck
Email vilksdags@gmail.com. A person reads it.